 |
Incumbent will be required to take/make Inbound/Outbound calls handle incoming contacts through various channels & capture the QRC (i.e. Query Request Complaint) on each call/contact/transaction. |
|
For Voice - Take inbound calls & capture the QRC on each call. Also would be required to capture the ‘Voice of the Customer’ (VoC)on each call, in form of short SMS format notes. |
|
For Non- voice – Handle incoming contacts with high level of accuracy & complete the transaction within set timelines. |
|
Follow the QRC procedure on each call/contact and provide accurate information. |
|
Should demonstrate high customer focus by escalating & following upon the TAT burst cases, ensuring speedier resolution to the Customers. |
|
Maintain databases, records, file papers, and retrieve as required. |
|
Deliver on the contact centre KPI’s set by the Company. |
|
Should possess good communication and interpersonal skills. |
|
Support the reporting authorities in maintaining office premises and work-environment. |
|
Incumbent will be required to work in shifts, in line with business requirements. |
